TERMS OF SERVICE

Welcome to Hoppers & Barkers! By accessing or using our website (the “Site”), purchasing our products, or interacting with us in any way, you agree to the following Terms of Service (“Terms”). Please read them carefully before placing an order or using our services.

1. General Information

Hoppers & Barkers is a small business dedicated to creating organic handmade treats and chew toys for dogs and rabbits. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any changes indicates your acceptance of those changes.

2. Eligibility

By using this Site, you confirm that you are at least 18 years old or are using the Site under the supervision of a parent or guardian. If you do not meet these requirements, you may not use this Site.

3. Product Information

All of our treats and items are handcrafted with care. Due to the nature of handmade products, slight variations in color, shape, and size are to be expected.

We strive to display accurate product descriptions, ingredients, and photos. However, we cannot guarantee that your device’s display accurately reflects the products.

4. Orders & Payment

All prices listed are in CAD and are subject to change without notice. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be fraudulent or suspicious.

Payment is required at the time of purchase. We accept cash, major credit cards, PayPal, Debit/Visa and EMT.

5. Shipping & Delivery

We ship orders via third-party carriers. Once a package is handed over to the shipping carrier, responsibility for the delivery lies with them.

We are not responsible for:

Packages marked as “delivered” but not received.

Delays caused by the carrier or incorrect shipping information.

If a package is not marked as delivered and is considered lost, we will re-send your order at no additional cost.

6. Returns & Exchanges

We do not accept returns or exchanges. If you have an issue with your order, please contact us and we will do our best to resolve it.

7. Use of the Site

You agree not to misuse the Site or its contents. This includes but is not limited to:

Uploading malicious code or software.

Using the Site for unlawful purposes.

Attempting to gain unauthorized access to our systems.

8. Intellectual Property

All content on this Site including images, logos, text, and designs; is the property of Hoppers & Barkers and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Hoppers & Barkers shall not be liable for any damages, including but not limited to indirect, incidental, or consequential damages, arising from the use of our products or Site.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how your information is collected and used.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Ontario, without regard to conflict of law principles.

12. Contact Us

If you have any questions or concerns about these Terms, please feel free to contact us at:

📧 info@hoppersandbarkers.com