STORE POLICIES

ORDER PROCESSING POLICY

All orders are processed within 3-7 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

During high-volume periods (e.g., holidays or promotions), processing times may be extended by a few days. We appreciate your patience.

SHIPPING POLICY

At Hoppers & Barkers, we are committed to getting your order to you quickly, safely, and affordably. We proudly ship worldwide using UPS and Canada Post.

Shipping Methods & Delivery Estimates

We ship worldwide via trusted carriers: Canada Post and UPS.

Canada: Approximately 2-8 business days

United States: Approximately 3-10 business days

International: Approximately 7-21 days +

Note: Delivery estimates are provided by carriers and may vary depending on location, weather, customs delays, or peak seasons.

Shipping Rates

Shipping rates are calculated at checkout based on the weight and destination of your order.

Free shipping is available on qualifying orders over $100.00 (Canada/US only).

Express or expedited options may be available at an additional cost.

Customs, Duties & Taxes (International Orders)

For international orders (outside Canada), customs duties, VAT, and other import fees are the responsibility of the customer.

These charges vary by country and are not included in your checkout total.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email.

You can track your package on the Canada Post or UPS websites using the tracking number provided.

Incorrect or Undeliverable Addresses

Please double-check your shipping address before placing your order.

If a package is returned due to an incorrect or incomplete address, reshipping costs will be the customer’s responsibility.

Lost or Delayed Shipments

If your package appears lost or delayed:

  1. Check the tracking information provided in your shipping confirmation.

  2. Contact the carrier (UPS or Canada Post) for updates.

  3. If unresolved, contact us at info@hoppersandbarkers.com — we’re happy to assist.

RETURN/EXCHANGE POLICY

At Hoppers & Barkers, we do not accept returns or exchanges. However, your satisfaction is very important to us. Please don’t hesitate to contact me directly if you encounter any issues with your purchase.

Once your order is shipped, responsibility for the package transfers to the shipping carrier. Hoppers & Barkers is not responsible for packages that are lost in transit or marked as “delivered” by the carrier but not received. Unfortunately, once a package is marked as “delivered,” we are unable to offer replacements or refunds.

If your package is considered lost (i.e., not marked as delivered and does not arrive at its final destination), we will gladly re-send your order at no additional cost.

A Few Things to Keep in Mind:

All treats are handcrafted with care, which means slight variations in colour, shape, or size are completely normal.

Treats topped or mixed with edible flowers may experience some petal loss during transit.

Every order is packaged carefully to help protect the treats, but due to the fragile nature of the products, some breakage may still occur during shipping. I do my best to minimize this risk, but it cannot be completely guaranteed.

If you have any questions, concerns, or need help with your order, please feel free to reach out. I’m always happy to help!

— Hoppers & Barkers