HOPPERS & BARKERS
ORDER PROCESSING POLICY
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
During high-volume periods (e.g., holidays or promotions), processing times may be extended by a few days. We appreciate your patience.
SHIPPING POLICY
At Hoppers & Barkers, we are committed to getting your order to you quickly, safely, and affordably. We proudly ship worldwide using UPS and Canada Post.
Shipping Methods & Delivery Estimates
We ship worldwide via trusted carriers: Canada Post and UPS.
Canada: 2-8 business days
United States: 3-10 business days
International: 7-21 days +
Note: Delivery estimates are provided by carriers and may vary depending on location, weather, customs delays, or peak seasons.
Shipping Rates
Shipping rates are calculated at checkout based on the weight and destination of your order.
Free shipping is available on qualifying orders over $100.00 (Canada/US only).
Express or expedited options may be available at an additional cost.
Customs, Duties & Taxes (International Orders)
For international orders (outside Canada), customs duties, VAT, and other import fees are the responsibility of the customer.
These charges vary by country and are not included in your checkout total.
Tracking Your Order
Once your order ships, you'll receive a tracking number via email.
You can track your package on the Canada Post or UPS websites using the tracking number provided.
Incorrect or Undeliverable Addresses
Please double-check your shipping address before placing your order.
If a package is returned due to an incorrect or incomplete address, reshipping costs will be the customer’s responsibility.
Lost or Delayed Shipments
If your package appears lost or delayed:
Check the tracking information provided in your shipping confirmation.
Contact the carrier (UPS or Canada Post) for updates.
If unresolved, contact us at info@hoppersandbarkers.com — we’re happy to assist.
RETURN/EXCHANGE POLICY
At Hoppers & Barkers, we do not accept returns or exchanges. However, your satisfaction is very important to us. Please don’t hesitate to contact me directly if you encounter any issues with your purchase.
Once your order is shipped, responsibility for the package transfers to the shipping carrier. Hoppers & Barkers is not responsible for packages that are lost in transit or marked as “delivered” by the carrier but not received. Unfortunately, once a package is marked as “delivered,” we are unable to offer replacements or refunds.
If your package is considered lost (i.e., not marked as delivered and does not arrive at its final destination), we will gladly re-send your order at no additional cost.
A Few Things to Keep in Mind:
All treats are handcrafted with care, which means slight variations in colour, shape, or size are completely normal.
Treats topped or mixed with edible flowers may experience some petal loss during transit.
Every order is packaged carefully to help protect the treats, but due to the fragile nature of the products, some breakage may still occur during shipping. I do my best to minimize this risk, but it cannot be completely guaranteed.
If you have any questions, concerns, or need help with your order, please feel free to reach out. I’m always happy to help!
— Hoppers & Barkers
TERMS OF SERVICE
Welcome to Hoppers & Barkers! By accessing or using our website (the “Site”), purchasing our products, or interacting with us in any way, you agree to the following Terms of Service (“Terms”). Please read them carefully before placing an order or using our services.
1. General Information
Hoppers & Barkers is a small business dedicated to creating organic handmade treats and chew toys for dogs and rabbits. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any changes indicates your acceptance of those changes.
2. Eligibility
By using this Site, you confirm that you are at least 18 years old or are using the Site under the supervision of a parent or guardian. If you do not meet these requirements, you may not use this Site.
3. Product Information
All of our treats and items are handcrafted with care. Due to the nature of handmade products, slight variations in color, shape, and size are to be expected.
We strive to display accurate product descriptions, ingredients, and photos. However, we cannot guarantee that your device’s display accurately reflects the products.
4. Orders & Payment
All prices listed are in CAD and are subject to change without notice. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be fraudulent or suspicious.
Payment is required at the time of purchase. We accept cash, major credit cards, PayPal, Debit/Visa and EMT.
5. Shipping & Delivery
We ship orders via third-party carriers. Once a package is handed over to the shipping carrier, responsibility for the delivery lies with them.
We are not responsible for:
Packages marked as “delivered” but not received.
Delays caused by the carrier or incorrect shipping information.
If a package is not marked as delivered and is considered lost, we will re-send your order at no additional cost.
6. Returns & Exchanges
We do not accept returns or exchanges. If you have an issue with your order, please contact us and we will do our best to resolve it.
7. Use of the Site
You agree not to misuse the Site or its contents. This includes but is not limited to:
Uploading malicious code or software.
Using the Site for unlawful purposes.
Attempting to gain unauthorized access to our systems.
8. Intellectual Property
All content on this Site including images, logos, text, and designs; is the property of Hoppers & Barkers and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Hoppers & Barkers shall not be liable for any damages, including but not limited to indirect, incidental, or consequential damages, arising from the use of our products or Site.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how your information is collected and used.
11. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Ontario, without regard to conflict of law principles.
12. Contact Us
If you have any questions or concerns about these Terms, please feel free to contact us at:
📧 info@hoppersandbarkers.com
🌐 www.hoppersandbarkers.com
PRIVACY POLICY
At Hoppers & Barkers, we care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website or place an order.
1. What We Collect
When you make a purchase or contact us, we may collect:
Name
Shipping and billing address
Email address
Phone number (if provided)
Payment information (processed securely via third-party payment providers)
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Communicate order updates or respond to inquiries
Improve our products and services
Send occasional updates or promotions (only if you opt-in)
3. Sharing Your Information
We will never sell your personal information. We only share your data with trusted third parties (e.g., payment processors, shipping carriers) as needed to complete your order.
4. Data Security
We take reasonable precautions to protect your data, but no method of transmission over the internet is 100% secure. By using our site, you acknowledge this risk.
5. Your Rights
You can request to:
Access or update your personal information
Delete your data (excluding records we are legally required to keep)
To make a request, please email us at: info@hoppersandbarkers.com